Terms & Conditions
To confirm a reservation, a non refundable deposit of £200 is payable on booking, the balance is due 8 weeks prior to your stay. In paying the deposit you are entering into the contract of our terms and conditions. If a booking is cancelled by you (the guest), the deposit is non-refundable. From time of booking, the full cost of the holiday is also payable unless the accommodation can be re-let. Every effort will be made to re-let the accommodation, however we strongly recommend a comprehensive holiday insurance to cover this unfortunate event and we (Hillside Farm) can not be held financially responsible if you (the guest) chooses not to take out holiday insurance. In the circumstance of Covid-19, if you are unable to travel due to local lockdown, or The Isles Of Scilly are closed due to local lockdown, or you have a positive Covid-19 test, then we will offer to refund the balance, ( the deposit will not be refunded ) or roll-over (where possible) the balance of your accommodation with us. We would need written proof of these circumstances.
We are no longer excepting new bookings with dogs.
Provisional bookings can be made for the following year with the deposit payable by 1st December. Balances are payable 8 weeks prior to your stay by BACS.
For insurance purposes, the number of guests must not exceed four (4) in all cottages. Bookings are made between you (the guest enquiring and paying) and ourselves. Bookings are not transferable to other family or friends without our prior agreement.
Guests agree to keep the cottages and all furniture, fixtures and fittings, utensils and equipment in the same state of repair and condition as at the start of their holiday and to ensure that, at the end of the holiday, the cottages are left in the same state of order and cleanliness in which they were found. We reserve the right to make an additional charge for any extra cleaning required after departure, or breakages. Guests are accommodated at our discretion and we reserve the right to decline a booking.
Please report any damage or breakages to us immediately in order that we can make the necessary repairs or replacements. Being on an island, we may have to order in replacement items. Whilst we appreciate that accidents do happen, a charge may be made for any breakages or damages to the properties and their contents.
Although we always do our best to have the cottages ready for you when you arrive on Bryher, they are generally available from 3.00pm on the day of arrival. The cottages are to be vacated by 10.00am on the day of departure.
All linen and towels (including Turkish style beach towels) are provided free of charge. All electricity is included (excluding heating and washing machines which is £1 coin meters) in the tariff. A cot, cot mattress and a high chair are available on request. Washing machines are in all cottages, these operate using a £1 coin meter.
Guests are welcome to walk around the farm and visit the animals, and children are welcome to play on the swings and play equipment in our garden. However Hillside is a working farm with animals, farm equipment and machinery and we expect that guests respect our property. It is at your own risk and we do not except any responsibility for injury or damages sustained whilst on the farm.
Ariel drones are not allowed to be flown from any of the cottages on the farm, this is in accordance with civil aviation authority regulations, and is to protect the privacy and comfort of our family and fellow guests.
We will collect your luggage from the quay when you arrive on Bryher, and drop it off on your departure at no extra cost. We can not offer transportation for you (guest) to and from the boats or during your stay.
All of the electrical appliances in our properties are regularly tested for safety. We can not except liability for loss or damage caused by guests own portable electrical appliances.
Access within the cottages and grounds of the farm has uneven ground and steps (please refer to individual cottage access statements) and all bedrooms only have raised windows for escape in case of fire.
Privacy & Cookies Policy
We will need to update our policy from time to time so please check it for regular updates.
What information do we collect?
We may collect, store and use the following kinds of personal information necessary to provide you with the services Hillside Farm offer:
your name, age, address, contact telephone numbers & email addresses necessary to complete a holiday booking with us. For the purposes of booking with us we may also ask you any specific dietary requirements you may have.
How we use your personal information?
We only use your personal information to fulfil the services we offer through our holidays. We will use your personal information to:
• administer the website;
• improve your browsing experience by personalising the website;
• enable your use of the services available on the website;
• send you a booking confirmation for your reservation;
• send statements and invoices to you, and collect payments from you via BACS payment;
• send you our newsletter and other marketing communications relating to our holidays by email;
• deal with enquiries and complaints made by or about you relating to the website;
• keep the website secure and prevent fraud;
• verify compliance with the terms and conditions governing the use of the website;
We may need to disclose your personal information among our team or other companies we work with but only those who will be providing you with the services you require.
In addition, we may disclose your personal information:
• to the extent that we are required to do so by law;
Security of your personal information
We will take all reasonable precautions to prevent the loss, misuse or alteration of your personal information. We do not have our own IT servers as we host our website on a cloud based platform and therefore a third party shall have access to your personal data unless the law allows them to do so. You acknowledge that the transmission of information over the internet is inherently insecure, and although our website holds the relevant SSL certificate for additional security we cannot guarantee the security of data sent over the internet.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Some cookies are used for advertising, so you are shown adverts that are more personalised to you, based on your previous internet behaviour.
There are two different types of cookie that can be placed in your browser by a website:
Session cookies are only used for the period you use the website, and are deleted when you close your web browser. A new cookie would then be placed in your web browser if you were to visit the same website again in the future.
Persistent cookies remain in your browser once you have left the site and closed your web browser. The next time you visit the site the information in the cookie will be used to ensure the website works as set up at the previous visit. For example to display certain things on the homepage. Persistent cookies will expire if the website that set them is not visited again within a certain timescale.
An example of a cookie includes:
storing information to personalise the website to your chosen requirements
a website that sells things may use a cookie to record items you have in shopping basket
cookies can be used to record users behaviour on a website, for example to record the pages they have viewed
Cookies we use
We use a number of different cookies on the our website and the sub domains and third party systems we run.
We use a google analytics cookie on our website and all our online systems to record website usage. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone, we do not make any attempt to find out the identities of those visiting any of our websites, and we do not share this information with anyone.
You can opt out of the Google Analytics Advertising Features we use by clicking here.
• We use a number of essential session cookies to enable certain parts of the website to function properly.
Managing cookies on your computer
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit the about cookies website. Please bear in mind that cookies help a website run correctly.
The law that controls how cookies are used on websites has changed. There is more information about cookies on the Information Commissioners website.
Third Party Links
You may instruct us to provide you with any personal information we hold about you, have it corrected, amended or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us directly and we will investigate the matter. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
Our contact details are:
Graham & Ruth Eggins
Hillside Farm Holidays
Isles of Scilly
Telephone: 01720 423156